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NDOC Inmate Calling Center Home Page

Welcome to the NDOC Inmate Calling Center

This site provides information on how to receive calls from inmates at the Nevada Department of Corrections (NDOC).

The NDOC has contracted with CenturyLink to provide calling and account billing services to inmates. Recipients of these calls may include friends, relatives, and attorneys.

CenturyLink's services incorporate The ENFORCER® inmate calling platform and related payment systems provided by Inmate Calling Solutions (ICSolutions). The ENFORCER enables each inmate to place paid telephone calls to up to 20 different phone numbers. To optimize the inmate calling experience, the ENFORCER combines security, fraud control, and regulatory compliance benefits with innovative calling plans and payment options.

Friends or family can fund calling accounts using a direct-dial "voice response" (IVR) number, a web-based portal, or by contacting Customer Support agents. Called parties can make payments directly to an inmate's calling account, or take advantage of a Prepaid Collect calling plan to accommodate calls to cell phones or accounts with credit issues.

Available Services

  • Collect account

    • Set up through CenturyLink; calls are billed to you through your local phone company

    • Call 888-664-7839

  • Prepaid Collect account

  • Inmate Debit account

    • Set up and funded through Inmate Banking Services. Inmates can use money in their inmate banking account to purchase debit calling time through the Inmate Store.

    • Direct bill account (Attorney and Bail bondsman only)

      • Set up through ICS; calls billed directly to Attorneys and Bail Bondsman only

      • Call 800-464-8957

    Restrictions

    The following restrictions may be applied by the NDOC to inmate calling:

    • Limits on length of calls or calling availability hours

    • Limits on number of inmate calls or total monthly call minutes

    • Call monitoring, recording, and inmate voice validation (in order to place calls)

    • Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers

    • Temporary or permanent denial of phone usage rights based on disciplinary problems, gang affiliations, or requests by a called party