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NEVADA DEPARTMENT OF CORRECTIONS
CITIZENS GUIDE FOR FILING COMPLAINTS & MAKING COMMENDATIONS |
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COMPLAINTS |
| The Nevada Department of
Corrections has a vital and ongoing responsibility to serve the citizens of
the State of Nevada through the effective, efficient, ethical, moral and
lawful conduct of its employees. It is essential that public confidence in
the Department’s ability to investigate and properly adjudicate complaints
against its members be maintained. Anyone who expresses dissatisfaction
with the conduct of a Department employee is entitled to prompt
acknowledgement of his or her complaint. To that end, it is the policy of
this Department to accept all complaints against its employees as
prescribed by Administrative Regulation 340.01. The rights of the employee
as well as the complainant must be preserved, and any investigation or
hearing arising from a complaint must be conducted in an open and fair
manner with truth as the objective. Each employee is entitled to
consistent, accurate and timely disposition of complaints. |
| The Department
accepts all complaints and performs thorough and impartial administrative,
and when necessary, criminal investigations into allegations of employee
misconduct. Complaints are accepted from any source, or any medium, at any
Department institution or facility by any employee. When available, a
supervisor will be immediately notified and will accept the complaint on
behalf of the Department. The Department form for filing a complaint is the
Department Standardized Complaint Form (DOC-1064). The DOC-1064 is
completed whenever an allegation of misconduct is made against an employee
that, if sustained, would result in corrective or disciplinary action for
the employee. Upon receiving a completed DOC-1064 the Office of the
Inspector General will review it for the purposes of determining the
complaint classification and assignment of a case number. Based upon
classification, the complaint will be assigned to the appropriate
investigative body. Upon completion of the investigation, the matter will
be submitted to the concerned employee’s Division Head for adjudication and
appropriate action. Non-custody citizen complainants will receive written
notification of complaint dispositions. Custody complainants will be
notified pursuant to Department procedure. Possible dispositions include –
Sustained (The alleged act occurred.) – Not Sustained (Insufficient
information to prove or disprove.) – Unfounded (The alleged act did not
occur.) – Exonerated (The alleged act occurred but was justified.) On
average, investigations are completed within 60 days. Some cases require
longer investigations. Case files are confidential and are not released to
the public. |
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COMMENDATIONS
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| The employees
of the Nevada Department of Corrections are committed to providing the
highest most professional level of service possible. Recognition of their
efforts is always welcomed and valued. Citizens are encouraged to acknowledge
exceptional service whenever they feel it is appropriate to do so. The most
efficient way to commend an employee is to write a letter describing the
incident and the actions of the involved employee. Verbal commendations to
the employee’s supervisor are also appreciated. |
| Please direct
correspondence to the following address:
Nevada Department of Corrections
Office of the Inspector General
P.O. Box 7011
Carson City, NV 89702 |
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Nevada Department of Corrections
